To register on Sacwebphoto.co.uk, click on the little man icon located at the top right of the page. Select the option “New customer? Create an account.” Choose the type of account (private or business), enter the required information and submit your request.
Yes, registration is mandatory to complete an order. During account creation, you will be asked to provide essential information to manage your order and ensure proper shipment.
If you have forgotten your password, click on "Forgot password" on the login page. Enter the email address used for registration and follow the instructions sent to you via email to set a new password.
To place an order on Sacwebphoto.it browse the catalog and select the product you wish to purchase. Add it to your cart, then click on the cart icon in the upper right corner to proceed with checkout. Complete your purchase by following the instructions and entering the necessary shipping and payment information.
Once an order is confirmed, it cannot be changed. However, you can cancel it by promptly contacting our customer service department before the order is processed. We recommend you acting quickly to prevent the order from entering the processing stage
If you have received a different product than you ordered, please contact our customer service department immediately by providing your order number and a description of the problem. We will address the error as soon as possible by sending you the correct product or arranging a return.
You can check the status of your order by logging into your account on Sacwebphoto.it. In the "My Orders" section, you will find all the details related to your purchase, including processing and shipping status
On Sacwebphoto.it, we only accept payments by credit and debit cards, including Visa, MasterCard, and American Express. All payments are secure and protected.
No, at the moment we do not accept cash on delivery. You can only make payments using credit or debit cards during checkout.
Absolutely. Online payments on Sacwebphoto.it are protected by advanced security protocols to ensure the safety of your personal and banking information during every transaction.
Yes, you can request an invoice by indicating it in the notes during checkout. The invoice will be automatically sent to you via email after the order is confirmed
Delivery times are 8-10 business days from the order confirmation.
Yes, but the additional shipping cost will be verified and communicated following your request.
Shipping is included in the price of the order, so there are no additional delivery charges.
You will receive all the necessary tracking information via email as soon as your order is shipped.
You can request usage rights directly in the image tab: under the “Add to cart” button you will find a link to submit your request. Alternatively, you can contact us by e-mail at the dedicated address info@sacwebphoto.it.
Purchased images cannot be resold or sublicensed. For any commercial use, a specific license must be acquired.
You must request a usage license when the image is displayed in commercial spaces, published in books, magazines, websites, or used in advertising campaigns. In general, a license is required for any public or for-profit use.
Using an image without purchasing the rights constitutes a copyright infringement and may result in legal penalties.
No, unless a usage license is explicitly requested and approved, the purchased images are intended for private decoration only and cannot be used for commercial purposes.
If your order arrives damaged, please contact us immediately by sending an email to servizio.clienti@sacwebphoto.it, including photos of the damaged product and the order number. We will assess the situation and provide you with instructions on how to proceed with a replacement or refund.
If you haven't received your order within the expected delivery time, check the confirmation email for tracking information. If the issue persists, please contact us at servizio.clienti@sacwebphoto.it with your order number, and we will investigate the matter with the courier.
To return a product, send a request to info@sacwebphoto.it within 14 days of receiving the package. We will provide you with all the necessary information to proceed with the return. Please note that the product must be returned in the same condition as it was received.
For any issues related to your order, you can reach us via email at servizio.clienti@sacwebphoto.it. Our customer service team will be happy to assist you.
